Privacy Policy

MMA Sparkles Ltd (“we”, “us”, or “our”) provides commercial, office, short-let, Airbnb, deep, and end of tenancy cleaning services. We are committed to protecting personal data and handling it lawfully, fairly, and transparently.

This Privacy Policy applies to information collected through our website, enquiry forms, telephone or email contact, and in the ordinary course of delivering our services. It is intended as a clear summary for customers and website visitors; it is not a substitute for formal legal advice.

We collect information you choose to provide and limited technical data needed to operate our website securely.

• Identity and contact details — such as name, email address, telephone number, and company or property name.
• Enquiry details — service type, property type or size, preferred dates, and the content of your message.
• Service delivery information — site addresses, access instructions, and scheduling notes you share with us.
• Technical data — such as browser type, device category, and approximate location derived from IP address, collected through standard web logs and cookies where used.

We use personal information only where we have a lawful basis, typically to respond to enquiries, perform a contract, or pursue legitimate interests in operating our business responsibly.

• To respond to quote requests and service enquiries.
• To schedule, deliver, and improve our cleaning services.
• To communicate about appointments, changes, or follow-up care.
• To maintain records required for accounting, insurance, and regulatory purposes.
• To protect our website, prevent misuse, and understand aggregate usage patterns.

Our website may use essential cookies required for basic operation and security. Where we use optional analytics or similar technologies, we will do so in a privacy-conscious way and, where required, with appropriate consent.

You can control cookies through your browser settings. Blocking some cookies may affect certain site features.

We do not sell personal information. We may share limited data with trusted processors who help us operate (for example secure hosting, email delivery, or professional advisers), only as needed and under appropriate safeguards.

We may also disclose information where required by law, regulation, or a valid legal request, or to protect the rights, safety, or property of MMA Sparkles Ltd., our clients, or others.

We take appropriate technical and organisational measures to protect personal data against unauthorised access, loss, or misuse. No method of transmission or storage is completely secure; we work to reduce risk and review our practices as our services evolve.

Access to enquiry and customer information is limited to team members and service partners who need it to perform their roles.

If you are in the United Kingdom (or otherwise protected by applicable data protection law), you may have rights including access, rectification, erasure, restriction, objection, and data portability, subject to legal exceptions.

To exercise these rights, or to raise a privacy concern, contact us using the details below. You may also lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data protection rights have been infringed.

For privacy questions or requests, contact MMA Sparkles Ltd. at info@mmasparkles.co.uk or 07868 236565. You may also use our website contact form.

Please include enough detail for us to identify your enquiry and respond appropriately. We aim to reply within a reasonable period.